Question 1

What is Daftra Academy?

Accepted Answer

Daftra Academy is a learning platform offering professional courses in accounting, business management, invoicing and inventory, taught by specialist instructors so you can build the skills your work actually asks for.

Question 2

What makes Daftra Academy different from other platforms?

Accepted Answer

The courses are built on Daftra itself and on real data rather than generic examples. Each lesson walks through something you actually do at work, and the material is written in Arabic first rather than translated into it.

Question 3

Are the courses suitable for beginners?

Accepted Answer

Yes. Every course states its level — beginner, intermediate or advanced — along with any prerequisites, and you can filter the catalogue by level before you enrol.

Question 4

Are the courses recorded or live?

Accepted Answer

Lessons are recorded, so you watch them when it suits you and replay any of them as often as you need. Your progress is saved, so you carry on from where you stopped on any device.

Question 5

Can I still reach the material after I finish a course?

Accepted Answer

Yes. Once you have finished a course it stays open to you for revision, along with your own notes and the files attached to each lesson.

Question 6

Is there technical support?

Accepted Answer

Yes, through the contact page. If your question is about a particular lesson, ask it in that lesson’s discussion instead — the instructor and the other learners on the course will see it there.

Question 7

How do I hear about new courses and updates?

Accepted Answer

Subscribe to the newsletter at the foot of any page. We send new courses, articles and offers, and every message carries an unsubscribe link.

Question 8

What language are the courses in?

Accepted Answer

The material is Arabic first, and most lessons carry a written transcript and English captions. You can change the site’s language from the top of any page at any time.

Question 9

How do I enrol on a course?

Accepted Answer

Open the course page and use the enrol button. If you do not have an account yet you will be asked for your details first, and then returned to the course you were looking at.

Question 10

Do I need an account to watch the lessons?

Accepted Answer

Yes. The course page and its outline are open to everyone, but watching the lessons and keeping your progress needs an account and an enrolment.

Question 11

Can I take more than one course at a time?

Accepted Answer

Yes, with no limit. All of them appear under «My courses» with your progress through each one.

Question 12

What are learning paths?

Accepted Answer

A path is a suggested order for several courses that build on one another, so you know what to start with and what comes next instead of choosing from the whole catalogue.

Question 13

Can I leave a course I enrolled on?

Accepted Answer

You can stop at any time and come back later — your progress is kept as it was. For a refund on something you paid for, see «Payment and pricing».

Question 14

Why is a lesson locked?

Accepted Answer

Some courses are ordered: a section may not open until you have passed the one before it, or until a set number of days after you enrolled. The course page states the reason beside the lesson.

Question 15

How can I pay?

Accepted Answer

The methods available to you appear at checkout and depend on your country. If none of them suits you, contact us before enrolling.

Question 16

Are any courses free?

Accepted Answer

Yes. Free courses are marked as such in the catalogue, and you can filter the listing to show only those.

Question 17

Does the price include the certificate?

Accepted Answer

Yes. The certificate is part of the course and costs nothing extra once you have met the conditions for earning it.

Question 18

Can I get a refund?

Accepted Answer

The refund policy is set out in the terms of use. Contact us with the details of your payment and we will look at your request.

Question 19

Will I get an invoice?

Accepted Answer

Yes, an invoice is emailed to you once the payment goes through. If you need tax details on it, ask us and we will add them.

Question 20

Do I get a certificate when I finish a course?

Accepted Answer

Yes, once you have completed the required lessons and passed the final assessment where a course has one. The certificate is issued automatically and appears under «My certificates».

Question 21

How can an employer check my certificate?

Accepted Answer

Every certificate carries a number and a public verification link. Anyone who opens it sees your name, the course and the date it was issued, with no account needed.

Question 22

Does a certificate expire?

Accepted Answer

No. If the course is updated later your certificate remains valid, and it states the date it was issued.

Question 23

Can I download or share my certificate?

Accepted Answer

Yes — download it as a file, or share the verification link straight to your professional profile.

Question 24

How do I create an account?

Accepted Answer

Use the sign-up button at the top of the page, with your email address and a password. Nothing else is needed to start.

Question 25

I forgot my password — what now?

Accepted Answer

Use «Forgot your password» on the sign-in page and enter your email. A link to set a new one is sent to you, and it expires after a short while to keep your account safe.

Question 26

How do I change my email or my details?

Accepted Answer

From the settings page in your account. Changing your email address needs a confirmation from the new address.

Question 27

How do I change the site’s language?

Accepted Answer

With the language switch at the top of the page. If you are signed in, your choice is saved to your account and applies on every device you use.

Question 28

How do I stop the emails?

Accepted Answer

From the notification settings in your account, or the unsubscribe link at the foot of any message. Essential account emails, such as a password reset, are always sent.

Question 29

Can I delete my account?

Accepted Answer

Yes — contact us and we will close it. Download any certificates you want to keep first, because closing the account removes your access to them.

Question 30

The video will not play — what should I try?

Accepted Answer

Refresh the page first, then try another browser or turn off ad-blocking extensions for a moment. If it still will not play, send us the lesson name and which browser you are using.

Question 31

Can I watch on my phone?

Accepted Answer

Yes — the site works on a phone or tablet with no app to install, and your progress is the same on every device.

Question 32

How is my progress worked out?

Accepted Answer

From the required lessons you have completed. Optional lessons do not count towards the percentage or towards the certificate.

Question 33

Can I take notes while I watch?

Accepted Answer

Yes — every lesson has a notes panel of your own, and all your notes are gathered on the «My notes» page.

Question 34

Are there files with the lessons?

Accepted Answer

Where an instructor has attached one, it appears in the files and links panel under the video, open to anyone enrolled on the course.

Question 35

Who teaches the courses?

Accepted Answer

Specialist instructors, each with a page showing their background, their courses and their articles — reachable from the instructors page or from any course.

Question 36

How do I reach an instructor?

Accepted Answer

Ask in the discussion on the lesson itself. That keeps the question and its answer with the lesson, where everyone else on the course benefits from it too.

Question 37

Can I teach on the academy?

Accepted Answer

We would be glad to hear from you. Contact us with a summary of your background and the subjects you would like to teach.

Frequently asked questions

General information